Complaint report for technical faults luminaires

Worldwide / Europe

Middle East

Asia Pacific

RZB Customer Service - Quality Management

Complaint report for technical defects

Our products are developed and manufactured with the utmost care. Should there nevertheless be a reason for complaint, we will endeavour to process your complaint quickly and in a customer-oriented manner.

Please use the contact form and complete it with all relevant data. You will then receive a summary of your entries.
Our After Sales Service will process your complaint promptly and provide you with a solution.

Company

Function

Salutation

First Name*

Last Name*

Email*

Phone

Adress*

ZIP*

City*

1. Reference data

RZB delivery note, invoice or order number*

If you do not have reference data from RZB, please submit the proof of purchase from the respective contract partner.

2. Product data

RZB article number*

Serial number

3. Installation data

Date of installation*

Total number of luminaires

How many of these are the subject of the complaint?*

Operating hours per day

Operating days per week

Number of luminaires per circuit

Switching frequency - how many switching cycles per day?

Switching mode

Switch

Push Button

Light Control

External Sensor

Which Model?

Type of room

Installation location

Indoors

Outdoors

4. Details of the complaint

Reason for complaint*

Detailed description of the fault*

Faulty products

Desired processing after return

Please note that we can only accept costs if a delivery has a verifiable defect whose cause already existed at the time of the passage of risk, and you have written confirmation from us that we will bear the costs. Please do not organise a return or replacement until you have received the corresponding approval from us. We cannot accept costs resulting from non-approved actions.

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